Major Features

• Work Force Dispatch management
• Sales (Service Request, Work Order) creation and management
• Service and Products may be predefined as to price and tech requirements.
• Photos and images may be inserted for an event  and exported as a zip file.
• Event and Invoice data may be exported to Microsoft Excel spreadsheet. 
• Billing features and invoice for each sale.
• Email includes user defined email templates used to merge event specific data with a user created form letter.
• Easy search and filter features.
• Summary page is a user friendly print page for work orders.
• Five secure levels  of user access controlled by the administrator.

Q. What browser should I use?
A. TheServiceSystem.com program is designed to work on Microsoft Explorer 5.5 or later.
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Q. I forgot my user name and password. What should I do?
A. On the home page look for "Forgot user name and password."  This is located on the top of the right column just under user name and password.  Click on "Forgot user name and Password", your user name and password will be sent to your email address.
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Q. Do you sell my information I provided to open this account?
A. No. Our reputation is based on trust and word of mouth.  We do not sell or share your personal information.  See Privacy Policy under legal. We value your business. We do not send "spam."
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Q. How can I contact you if I need help?
A.

You may email the support team at:
support@theservicesystem.com

The Service System

Phone:  903-561-4882
Hours:  M-F:  8 to 5 Central time.

Q. I created a new company, but did not recieve an email with my username and password.
A.

1. Check to make sure your email is working correctly.
2. Create a new company again and make sure your email is correct.
3. If you get a warning that this user email already exists, you know you created your company successfully.
4. Check your email again and make sure you are receiving email. Sometimes email is slow for some reason, give it some time and your login information will arrive.
5. Check your blocked email.   
6. On the log in page select the link:  Forgot your password.  Enter your email address and your password will be sent to that email address.
7. Email: support@theservicesystem.com

Q. How to close a company.
A.

We thank you for using us and welcome you back.

To close a company open the same page you use to create a new company.  On the right side of the Desk Top select edit next to Switch Companies.  At the bottom of the Edit Company page the administrator may delete a company.  You may also export your events and most of your data to Microsoft Excel spread sheet.

Market
Q. Strengths and Weaknesses
A.

Strengths: 

• Economy price.  
• Web based sales, service call, work order management and tech dispatch system for service companies.
• Created for the user.  Each user may create their own company.  
• Easy export and import data to and from Microsoft Excel spreadsheet.
• See Features

Weakness:

• Any web based program is subject to any and all INTERNET weaknesses. 
• This program is not designed to manage or hold credit card information. 

Things to consider:

• All details pertaining to an event are in the same place.  Consider a work order needs to be created, assigned, dispatched, completed and returned.  With this program a work order can be viewed, printed, completed (with images) and all parties, including the customer, may view the progress.  (includes an invoice)

Q. Who was The Service System designed for?
A.

Primary Market: 

Small businesses that offer a service or product.  Companies whose service or product needs to be delivered, installed, or serviced will find this program worth looking at.

Secondary Market:

Any company who uses small businesses to install, manage, deliver or service a product.

This program is great for 'roll out' management of products and services.   (Roll out for a product or service across a region with multiple vendors, clients, customers, and techs.)

Photos and Images
Q. Random thoughts on photos.
A.

Photos and images:

• Are added to the Event Form page.  (You decide what is needed for the event.)
• Are presented in a 'zip' format to be downloaded onto your computer.
• Are presented as an available attachment for your email. (PDF format.)
• Appear on the Summary page.

Try our services now.
Q. Why should I use The Service System.com program?
A.

Reasons to use The Service System.com  program.

Time saving features:

• Web accessible.
• Easy Switch Company feature.
• Complete Invoice is presented automatically for approval upon event completion.  
• Simple, Simple, Simple event scheduling solution.
• Event email notification system.

Professional Image:

• Quickly track the status of each event.
• Easy to update event status and data. 
• The who, what, when, and where of each event is quickly determined.

Event management features:

• A time stamp with user name and time is automatically added to the event notes. (Notes are permanent and may not be edited.)
• Easily track stages of each event.
• Categories are user-defined to aid in the quick response to event issues.
• Photos may be attached to each event.

Support:

• The Service System.com support team has a vested interest in your complete satisfaction.

Price:

• Economy price:
• There is no contract to sign. (Except for standard legal terms and conditions.)

Will TheServiceSystem.com meet my needs?
Q. Will The Service System.com program meet the needs of my business?
A.  

1. The only way to really know if TheServiceSystem.com will meet the needs of your company is to try it.
2. The Service System staff has made it easy for you to try. Create your 30 day free trial from the Home page found when you first log in. 
3. The staff at The Service System would like to help you in this decision. You may call 903-561-4882 or email bob@theservicesystem.com.  
4. Please take time to create your company now. See what The Service System.com service can do for you. You have spent a lot of research time to get to this point. You probably would not buy a car just by reading the brochure. You need to kick the tires, feel the leather, and check the performance. Your membership and company creation is just that.
5. The creation of your  company will probably take 2 minutes. Your time browsing will be up to you. Take your time. Use the program free for 30 days.   

Thanks for checking us out. If we can be of service to you, please let us know.